In today’s fast-moving digital world, cyber threats are becoming more complex and dangerous every day. That’s why organizations depend on Security Operations Centers (SOCs) to stay alert 24/7. But how do you know if your SOC is actually working well?
If you're a Chief Information Security Officer (CISO), keeping track of the right SOC metrics is the key to measuring performance, finding gaps, and improving your cybersecurity strategy.
At DeepAegis, our mission is to empower businesses with reliable and advanced SOC services. In this blog, we’ll guide you through the essential SOC metrics every CISO should monitor — and how DeepAegis can help you make the most of them.
Why SOC Metrics Matter
SOC metrics are like health reports for your cybersecurity team. They help you:
- Understand how quickly your team detects and responds to threats
- Identify weaknesses in your security operations
- Justify your cybersecurity budget with real data
- Improve the overall performance of your security infrastructure
Let’s look at the most important SOC KPIs (Key Performance Indicators) you should be tracking.
1. Mean Time to Detect (MTTD)
MTTD measures how long it takes your SOC to detect a potential threat after it enters your network.
- A low MTTD means your team is quick and alert.
- A high MTTD means threats can stay hidden too long — putting your data at risk.
DeepAegis SOC services focus on reducing MTTD using advanced monitoring, threat intelligence, and real-time alerting systems.
2. Mean Time to Respond (MTTR)
This metric tells you how fast your team can respond and resolve an issue once a threat is detected.
Example: If a malware attack is detected at 3 PM and neutralized by 4 PM, the MTTR is 1 hour.
With DeepAegis, our automated workflows and skilled analysts ensure your MTTR stays low — minimizing damage and recovery time.
3. False Positive Rate
Not every alert is a real threat. The false positive rate shows how many alerts turn out to be harmless.
- High false positives = wasted time and effort
- Lower rates = better tool accuracy and team efficiency
At DeepAegis, we fine-tune detection systems to reduce false alerts and focus only on real threats.
4. Dwell Time
Dwell time is the time a threat remains undetected in your system.
- The longer it stays, the more damage it can cause.
- Reducing dwell time helps you contain breaches early.
DeepAegis uses proactive threat hunting and AI-driven detection to minimize dwell time and protect your environment.
5. Number of Incidents Handled
This tells you how many cybersecurity incidents your SOC handles over a given period (daily, weekly, or monthly).
- Helps CISOs analyze workload patterns
- Enables better resource planning
- Indicates if the threat level is increasing or decreasing
DeepAegis SOC teams handle hundreds of incidents monthly with precision — giving you full visibility and peace of mind.
6. Incident Classification Accuracy
Are your analysts labeling incidents correctly? (e.g. malware, phishing, insider threats)
- Accurate classification = faster response + better reporting
- Improves training and refines detection tools
DeepAegis combines skilled professionals and ML-powered tools to ensure precise, real-time classification of every alert.
7. User Behavior Analytics (UBA) Insights
Modern attacks often originate from within — careless employees or malicious insiders.
UBA tracks abnormal user behavior to detect insider threats. Metrics here can flag:
- Unusual login times
- Irregular data access
- Suspicious file transfers
DeepAegis integrates powerful UBA tools in your SOC to monitor internal risks closely.
8. SOC Coverage & Availability
Ask yourself:
- Is your SOC operating 24/7?
- Are all critical assets being monitored?
DeepAegis provides around-the-clock SOC coverage with full asset visibility — so you’re never caught off guard.
9. Security Posture Score
This is your cybersecurity “grade,” based on key metrics and security best practices.
A high score = strong cyber resilience
A low score = room for critical improvements
DeepAegis helps you improve this score through continuous monitoring, security audits, and expert recommendations.
How DeepAegis Helps CISOs Win
At DeepAegis, we know CISOs don’t just want data — they want actionable insights.
That’s why our managed SOC services include:
- Real-time dashboards with key SOC metrics
- Weekly and monthly performance reports
- Continuous improvements based on results
- Expert support for compliance and risk goals
We’re not just a service provider — we’re your cybersecurity partner.
Final Thoughts
Tracking the right SOC metrics can transform your operations from reactive to proactive.
For CISOs, it’s not just about fighting threats — it’s about staying ahead of them.
With DeepAegis by your side, you’ll have the right tools, the right people, and the right insights to build a stronger, smarter, and faster SOC.